ScienceLogic Supports Fast-Growing Managed Service Provider Offerings
Reston, Va. (PRWEB) May 31, 2007 -- ScienceLogic, a leading provider of IT management solutions, today announced that opus:interactive, a leading provider of reliable online hosting, server collocation and managed services, recently deployed ScienceLogic's EM7 Appliance to support its Web and application hosting services.
After completing a major data center expansion in June 2006, the Portland, Oregon-based full service Internet Data Center experienced significant growth. To help them manage that growth, opus:interactive searched for a comprehensive monitoring solution to replace and improve upon several disparate tools already in place.
"ScienceLogic offered the most advanced technologies to build a competitive advantage in the managed services market we operate in," said Jeremy Sherwood, business solutions specialist at opus:interactive. "We evaluated competing solutions and found the EM7 Appliance to be the only monitoring solution that was easy to use and cost-effective. Not only has it allowed us to consolidate our monitoring operations, it has also helped us to improve service levels and achieve our goals for 'extreme customer service.' Our old monitoring solutions produced too many messages and alerts, wasting engineering time on non-events instead of focusing on what was important to customers. EM7 gives us simplified and meaningful alerts that help us manage our growth and deliver the level of customer service we expect from ourselves."
EM7 enables managed service providers (MSPs) the ability to provide customers with customizable Web-based portals for views into system and application availability and performance, logging and checking the status of help tickets and more. MSP customers can create trouble tickets and view problem resolution status and history, improving customer service and saving MSPs time and money. By using ScienceLogic to replace the disparate tools previously used to monitor its infrastructure, opus:interactive's customers can now receive comprehensive real-time performance reports from a single source.
In addition, opus:interactive is using EM7's Bandwidth Billing Engine to calculate network resource utilization per customer enabling the creation of detailed billing reports by applying each customer's unique terms.
"Fully automating our billing calculations has improved our efficiency and eliminated user error," Sherwood explained. "Prior to using EM7, we would spend several days at the end of every month calculating usage, and customers would frequently ask for verification of our numbers. Through EM7, we can give customers access to the same usage statistics we're seeing, eliminating the questions."
"Opus:interactive is the perfect example of an MSP that is moving rapidly up the 'value chain'," said David Link, president and CEO, ScienceLogic. "For every successful MSP, there comes a time when the growth of their business pushes them to utilize more sophisticated monitoring tools and provide the value-added services that are necessary to retain and build their customer base and increase revenue per customer. By deploying EM7, opus:interactive can develop new organic revenue streams by using unique EM7 features to expand their business offerings."
For more information on ScienceLogic, visit www.sciencelogic.com.
About ScienceLogic:
Reston, Va.-based ScienceLogic LLC was started with one goal: Simplify IT. Founded and staffed by technology professionals who are intensely focused on making IT management simpler, better and faster, ScienceLogic is committed to delivering solutions with unquestionable quality and value and enabling its customers to deliver impeccable service to their constituents. ScienceLogic's patent-pending EM7 IT Management Appliance is a next-generation "framework" solution engineered to deliver comprehensive systems, network and application management. The revolutionary EM7 "meta-appliance" combines a secure and pre-integrated set of applications with automation tools, reporting, "single pane of glass" view and centralized data repository - all optimized to work together for proactive and efficient IT operations management. For more information, call 1-800-SCI-LOGIC (1-800-724-5644) or visit our web site at www.sciencelogic.com.
About opus:interactive:
Founded in 1994, opus:interactive operates a full-service Internet Data Center. Based in Portland, Oregon, the firm specializes in regional business and residential Internet access services, global managed and monitored web and application hosting, web and e-commerce hosting, and co-location services. opus:interactive and its parent company, opus:creative have consistently been recognized as one of the Best Companies to Work For in Oregon. More information about the company can be viewed online at: www.opusinteractive.net.
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This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
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